FAQ: Custom Suit Business

How does the custom suit process work?

To begin, simply visit our website and create an account. Our AI-powered system will guide you through the process, including taking two photos of yourself that will be used to generate accurate measurements for your custom suit. You'll also have the opportunity to select fabrics, customize various aspects of your suit, and review your order before it's sent to our skilled tailors for crafting.

How does the AI measurement process work?

Our AI measurement system is designed to provide accurate measurements for your custom suit using just two photos. During the online process, you'll be prompted to upload a front-facing and a side-facing photo of yourself. Our advanced algorithms will then analyze these photos to determine your body measurements, which will be used to create a unique pattern for your suit. This process ensures a perfect fit without the need for manual measurements.

What privacy policies are in place to protect my personal information?

Our company follows industry-standard privacy practices to protect customer data. We utilize the Shopify e-commerce platform, which is generally considered compliant with the California Consumer Privacy Act (CCPA). Our privacy policy outlines how personal information is collected, used, and protected, and provides California residents with the ability to request access to or deletion of their personal information.

Where are your custom suits made?

Our custom suits are crafted by skilled tailors based overseas who specialize in producing high-quality, custom suits. Our team closely monitors the production process to ensure each suit meets our strict quality standards.

How long does it take to receive my custom suit?

Our custom suits typically take about 3 to 4 weeks from the time of order to delivery.

Can I customize every aspect of my suit?

Absolutely! We offer a wide range of customization options, including lapel styles, button configurations, lining colors, and more. Our team is here to help you create a suit that reflects your personal style and fits your needs.

How much does a custom suit cost?

The cost of a custom suit varies depending on the fabric, customization options, and any special requests. During your order, we'll provide a detailed quote based on your specific choices.

Do you offer alteration services?

While our AI-powered measurement system is highly accurate, we understand that adjustments may occasionally be necessary. Our goal is to provide you with a suit that not only looks great but also feels comfortable and tailored to your unique measurements. In the event that alterations are needed, we offer a $75 retailoring credit refunded to the original form of payment, to ensure you get the perfect fit. However, due to the precision of our measurement process, alterations are generally not required.

Do I need to take my measurements again for future orders?

No, once we have your measurements on file, you do not need to measure yourself again. We securely store your measurements in our system for easy access and convenience when placing future orders. This allows for a seamless and efficient process when designing your next custom suit.

Can I update my measurements if they change over time?

Absolutely! If your measurements change or you'd like to adjust the fit of your suit, simply contact our customer service team, and we'll be happy to update your measurements in our system. We understand that body shapes can change, and we want to ensure your custom suit continues to fit perfectly.

What types of fabrics do you offer for custom suits?

We offer a wide range of luxurious fabrics, including wool, cotton, linen, silk, and various blends. Each fabric has its unique characteristics and benefits, allowing you to choose the perfect material for your custom suit.

What's the difference between wool and cotton suits?

Wool suits are known for their durability, warmth, and natural resistance to wrinkles, making them suitable for colder weather and frequent wear. Cotton suits, on the other hand, are lightweight and breathable, making them a comfortable choice for warmer climates.

What is the benefit of a wool-silk blend fabric?

A wool-silk blend combines the durability and wrinkle resistance of wool with the softness and luxurious feel of silk. This results in a comfortable, elegant, and long-lasting suit suitable for various occasions.

Are your fabrics sourced from reputable mills?

Yes, we partner with renowned mills in Italy and the UK to source the highest quality fabrics for our custom suits. This ensures that your suit not only looks fantastic but also feels luxurious and withstands the test of time.

How do I choose the right fabric for my suit?

When selecting a fabric, consider factors such as climate, durability, and personal style. Our experienced team can help guide you through the process and recommend the ideal fabric based on your preferences and needs.

Do you offer seasonal fabrics?

Yes, we continually update our fabric selection to include seasonally appropriate options, ensuring that your custom suit is both stylish and comfortable year-round.

What payment methods do you accept?

We accept all major payment methods supported by Shopify, ensuring a secure and convenient checkout process

Do you offer split payments?

Yes, we provide split payment options at checkout to make investing in a custom suit more accessible for our customers. Simply select the split payment option during checkout, and your payments will be divided into installments.